Terms & Conditions

^{1. Introduction}

^{These terms and conditions govern your use of TechHorse's computer repair and technical support services. By booking or using our services, you agree to these terms in full.}

^{2. Service Description}

^{TechHorse provides on-site and remote computer repair services throughout the Coffs Coast region. Our services include but are not limited to computer repairs, virus removal, data recovery, hardware installation, and technical support.}

^{3. Booking and Appointments}

^{3.1 Scheduling}

^{- Appointments are subject to availability}

^{- Service times are approximate and may vary due to unforeseen circumstances}

^{- We will make every effort to arrive within the scheduled time window}

^{3.2 Cancellations}

^{- A minimum of 3 hours notice is required for appointment cancellations}

^{- Cancellations made less than 3 hours before the scheduled appointment will incur a $60 cancellation fee}

^{- No-shows will be charged the full cancellation fee}

^{- Repeated cancellations may result in future bookings requiring pre-payment}

^{4. Payment Terms}

^{4.1 Fees and Charges}

^{- Service fees are charged at our current published rates}

^{- Minimum charge periods apply (1 hour for on-site, 30 minutes for remote support)}

^{- Additional time is charged in 30-minute increments}

^{- Parts and hardware are charged separately}

^{- Travel fees may apply for locations outside our standard service area}

^{4.2 Payment Methods}

^{- We accept credit cards, EFTPOS, and direct bank transfers}

^{- Payment is required upon completion of service}

^{- Business accounts may be available upon application}

^{5. Warranty and Guarantees}

^{5.1 Service Warranty}

^{- Labor is warranted for 30 days from service date}

^{- Hardware/parts warranties vary by manufacturer}

^{- Warranty excludes:}

 ^{- Software/hardware problems unrelated to original repair}

 ^{- Damage caused by user}

 ^{- Virus/malware infections after service}

 ^{- Environmental damage}

^{5.2 Service Guarantee}

^{- If we cannot resolve your issue, you will not be charged for the attempt}

^{- This guarantee does not apply to successful diagnostic services or partial repairs}

^{6. Customer Responsibilities}

^{6.1 Data Backup}

^{- Customers are responsible for backing up their data before service}

^{- While we take precautions, we are not responsible for data loss}

^{- Data recovery services are available at additional cost}

^{6.2 Software Licenses}

^{- Customers must provide valid licenses for all software}

^{- We cannot install unlicensed software}

^{- Proof of purchase may be required for certain services}

^{7. Remote Support Services}

^{7.1 Requirements}

^{- Customer must download and install our approved remote access software}

^{- Stable internet connection required}

^{- Customer must be present during remote session}

^{7.2 Security}

^{- All remote sessions are secure and encrypted}

^{- Access is terminated upon session completion}

^{- We do not store remote access credentials}

^{8. Privacy and Confidentiality}

^{- We respect your privacy and maintain strict confidentiality}

^{- Customer information is not shared with third parties}

^{- We comply with Australian Privacy Principles}

^{9. Liability Limitations}

^{- Our liability is limited to the cost of services provided}

^{- We are not responsible for:}

 ^{- Consequential losses}

 ^{- Business interruption}

 ^{- Lost profits}

 ^{- Hardware failures unrelated to our service}

^{10. Service Refusal}

^{We reserve the right to:}

^{- Refuse service at our discretion}

^{- Terminate service if conditions are unsafe}

^{- Decline work on severely damaged equipment}

^{- End service if customer behavior is inappropriate}

^{11. Changes to Terms}

^{- We may update these terms at any time}

^{- Continued use of our services constitutes acceptance}

^{- Current terms are always available on our website}

^{12. Contact Information}

^{hello@techhorse.au}

^{ABN: 85992197519}

^{## 13. Governing Law}

^{These terms are governed by New South Wales law.}

^{Any disputes will be subject to the exclusive jurisdiction of New South Wales courts.}

^{Last Updated: 01 / 12 /2024}